The partnership between the Agency for Finance in Kosovo (AF Kosovo) and Incofin Microfinance Fund dates back to 2012. Incofin Microfinance Fund now renews its cooperation with the Kosovar microfinance institution.
With an average age of about 26, Kosovo has the youngest population in all of Europe, which could help economic growth in the country. At the same time, almost a third of the population lives below the poverty line. It is precisely these people who are often excluded from reliable financial services. AF Kosovo aims to contribute therefore give opportunities to the small entrepreneurs who otherwise have difficulties in accessing financial resources.
AF Kosovo, now one of the leading microfinance institutions in Kosovo by portfolio and number of clients served, maintains strict ethical standards, including a fair treatment of their customers. For this, they were awarded the Smart Campaign certificate in 2016. AF Kosovo has been since their start in 1999 very close to its clients and have been even during the lockdown period in continuous contact with them. The organization offered loan moratorium and refinancing possibilities to all clients affected by the crisis caused by COVID pandemic.
Technical assistance
In addition to a new loan, Incofin Microfinance Fund provides also a budget of EUR 40,000 to assist AF Kosovo with technical assistance. The aim is to offer AF Kosovo the support to build an advanced analytics model which will generate predictive insights on customer behaviour based on historical data. With this tool, AF Kosovo will be able to reduce the risk of defaults, transform customer experience and expand the portfolio in a qualitative way.